Think Service Excellence
HG Molenaar’s service team is staffed by proficient experts with decades of industry experience. Our qualified and certified service professionals have deep technical knowledge specifically nurtured to maintain your operations.
We maintain future support with a healthy influx of apprentices from our apprenticeship school in Paarl, Western Cape. In addition to the high qualification standards required for our apprentice programme, we maintain a good balance between theory and on the job, practical experience.
These technician candidates continue to train and undergo extensive local training under expert tutelage, as well as training abroad to the highest international standards, before we allow them to engage with customers under continued guidance.
Training and Long-Term Knowledge Transfer
Molenaar uses Industry 4.0 Solutions to enhance the already high level of technical support that we offer. By combining the functionality of TeamViewer software and Augmented Reality smartglasses from Iristick which is equipped with central camera, powerful optical zoom for handsfree communication, our technical team are able to access Molenaar equipment on site remotely , at our customers in real time.
Our dedicated and dynamic customer services team has instituted a field monitoring and maintenance programme by which we track machines. The unique equipment identification system ensures that we consistently, regularly, and frequently monitor service and maintenance schedules of equipment. This proactive engagement ensures that you can benefit from improved maintenance outcomes that are scheduled with minimal unscheduled downtime. We track spare part items and service information to reflect an on-going record of the service and operational efficiency of equipment. We support customers and the service team by expediting the administration of the principal supplier’s OEM spares and change parts.